The Very Unrrofessional Provident Society

On 18th Feb. I submitted a cancellation/surrender with this totally Unprofessional Provident Society which was acknowledged on the 20th Ref number ********** for which up to today my client is still awaiting her funds. Acknowledgement was supposedly sent to my client on the 21st as to deposit details and amount paid for which the client or I never received. On 26th March I queried by email why there was a delay if fund deposit as my client still hadn't received her funds. I phoned the service centre who told me the funds had been deposited to which I rep**** that nothing had been received by the client. REF MUS ********** 40 I wrote another email asking where were the clients funds? I only received acknowledgement of receipt of this email on the 2nd April. I received from a Toylene Saal a proof of deposit for the client on the 28th. ref TS ********** 80940 I wrote another LONG email on Friday early again complaining about non deposit of funds as also did my client. The silence was deafening as there was no reply to this except to say that the funds had been deposited when I already had ststed earlier in the morning that they were not! Early Tuesday at 7.15 am I again sent a letter asking where and why the funds were as thay had not been deposited! I received an email acknowledgement of receipt on 2nd A pril of my email of 27th - One whole week later! No reference to my emails of the 29th March or 2nd A pril. On Tuesday I spoke to a Nmahla(?) REF ********** / ********** and vented my frustration of the events. After having to wait while she checked into the matter I was told that she had spoken to the accounts dept and that a special deposit would be done for Tuesday pm and reflect in the client's account on Wednesday morning. Still no deposit!!! or response from the very Unprofessional Provident Societyexcept to say that they had received my email and that matters would be attended to within 8 daysdue to technical error

This matter has been handled in and appalling and atrocious manner. Totally inept shoddy indifferent service with no feedback and lacking any form of care whatsoever from faceless people hiding behind computer screens of lack of contactability or accountability and probably drinking copios cups of tea /coffee thinking they are doing a good job. I asked to speak to complaints dept and I was refused to be given their call number or even to be passed through to the department. The left hand definitely doesn't know what the right hand is doing atat the very UPS. I have been a financial advisor for over 30 years and never have I had such a shockingly bad experience as this. Service in general is deteriorating at these assurance companies and their call centres (except Discovery), but the service in this instance has been abominable to say the least.

Thank you Gerald Browne ********** / **********