Terrible Service

After having my retirement funds invested with PPS for many years i decided to move the money to a lower cost provider. This process was initiated in March as I was about to retire in April. It is now nearly the end of May and only 1 of my 5 investments have been moved across. The new service provider keeps on getting lame excuses and vague answers on trying to speed up the process. I also phoned PPS personally on the 16th of April and was promised by Abigail that the necessary documentation as requested would be supp**** later on the same day. As far as i am aware this never happened. The new service provider is now again waiting on POP that for some or other reason is just not sent. I find this extremely disappointing and have lost my respect for a company that promotes service excellence to all professionals. I am now going to be out of pocket and will have to use other savings to sustain myself for May till this shambles is resolved. LET THIS BE A WARNING FOR PROSPECTIVE INVESTORS THAT PPS service is not always what it should be. I hope this review will have a positive result and some employees work ethics be re-evaluated. This is truly unacceptable. Regards Willem Etsebeth