ES
Elmar S
1 reviews | Active since Nov 2013
30 Aug 2019, 09:28
TERRIBLE customer service. Throwing insults over the phone.
PPS keep on contacting me at my workplace, where I have repeatedly told them that I am not interested at this time. After my last refusal, and after refusing to tell me where they got my contact details, they phoned again a few weeks later, where they asked our receptionist to speak to me and that it was a "courtesy call". I told my receptionist that I am not interested, where the lady over the phone then said to our receptionist "Wow, you're an idiot" - and then hung up. This is possibly the WORST customer experience I have ever seen. I might have considered them in the future, but I will never support a company that treat people like this.
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Replies (1)PPS's replyOfficial
30 Aug 2019, 10:09 Hi Elmar, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We are currently investigating on this matter and will revert to you with feedback. Mosa@PPS
PPS's reply30 Aug 2019, 10:09
Official
Hi Elmar, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We are currently investigating on this matter and will revert to you with feedback. Mosa@PPS
