Terrible customer service
I have tried to join PPS for over a month now. I have been called back by PPS 3 separate times (by 3 different PPS employees in response to different submissions to the company) during this month to inform me a broker will call shortly. However, I have not heard back from any broker. I am now starting a new job with no sickness or disability cover. I am disgusted by their service. If this is how they treat new customers, what is going to happen when I need to claim?
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PPS's replyOfficial
03 Jun 2019, 08:37 Dear Bianca, We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have sent you formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
Best regards,
PPS's reply03 Jun 2019, 08:37
Official
Dear Bianca, We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have sent you formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
Best regards,
PPS's replyOfficial
11 Jun 2019, 09:43 Dear Bianca, We appreciate the opportunity to investigate and provide you with feedback.
We confirm that a PPS accredited Graduate Advisor, Ms Juliette Brink, has been appointed to assist you with your PPS portfolio and that an appointment has been set for Tuesday, 11 June 2019. It remains our objective to provide excellent service to all our members. PPS takes this opportunity to apologise for any inconvenience caused and assure you of our continued efforts to deliver on our service promise. Regards Neeven@PPS
We confirm that a PPS accredited Graduate Advisor, Ms Juliette Brink, has been appointed to assist you with your PPS portfolio and that an appointment has been set for Tuesday, 11 June 2019. It remains our objective to provide excellent service to all our members. PPS takes this opportunity to apologise for any inconvenience caused and assure you of our continued efforts to deliver on our service promise. Regards Neeven@PPS
Best regards,
PPS's reply11 Jun 2019, 09:43
Official
Dear Bianca, We appreciate the opportunity to investigate and provide you with feedback.
We confirm that a PPS accredited Graduate Advisor, Ms Juliette Brink, has been appointed to assist you with your PPS portfolio and that an appointment has been set for Tuesday, 11 June 2019. It remains our objective to provide excellent service to all our members. PPS takes this opportunity to apologise for any inconvenience caused and assure you of our continued efforts to deliver on our service promise. Regards Neeven@PPS
We confirm that a PPS accredited Graduate Advisor, Ms Juliette Brink, has been appointed to assist you with your PPS portfolio and that an appointment has been set for Tuesday, 11 June 2019. It remains our objective to provide excellent service to all our members. PPS takes this opportunity to apologise for any inconvenience caused and assure you of our continued efforts to deliver on our service promise. Regards Neeven@PPS
Best regards,