LB
Lili B

1 reviews | Active since Jan 2019

23 Jul 2019, 16:22

Take note - PPS has no desire to sell a life insurance policy to you - UNPROFESSIONAL

PPS has no desire to sign on new clients/customers. After 2 days of waiting for a consultant to phone me back for a quotation, I had to FB message PPS to get a response. A consultant phones me this morning & we commit to a set time for us to discuss a policy quote & it is now 45 minutes later and no call back.

This is shocking for several reasons, it shows PPS is actually extremely unprofessional as most insurance companies can at least call you back within a few minutes after requesting a quote. Secondly, shows that PPS has actually no desire to have new clients or engage with new customers who are looking for life insurance. If this is how you treat signing on new clients, I don't even want to know how it is like to actually claim from you! Shocking service and then you still want to market yourselves as looking out for professionals. Nothing professional about your service.

PPS you just lost out on a customer who would not only have taken out a life policy with you but also would have considered other services from you.

0
Replies (2)
PPS
PPS's reply24 Jul 2019, 09:34
Official
 Hi Leanie, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience.  We have provided you with formal communication detailing the service level commitment  pertaining to your concerns raised. Regards Neeven@PPS 
PPS
PPS's reply24 Jul 2019, 15:24
Official
                                         
Hi Leanie, We confirm that a PPS financial advisor has been in contact with you and an appointment for today has been scheduled.  We strive to provide our members with peace of mind in product offerings and service. Looking forward to offering you the peace of mind and cover you deserve. Regards Neeven@PPS