Substandard Quality of Service

Everything went fine initially. The problems started last year November 2022 when I made some changes to my Income Protection, Critical Illness, Disability Cover and Life insurance policies. Despite receiving formal communication that the policy was updated effective 1 December 2022, they deducted the wrong premium since December 2022 despite telling them every month that the collected premium was wrong. It has been 6 months now, and the problem has not yet been rectified. They collected the correct premium May 2023, so I thought everything is sorted. I demanded a refund, which they processed and sent me a reconciliation document to show how much they owe me, which was wrong as well. I notified them of this, and they said they'll get back to me within 3 days. It's been more than 2 weeks now. In the same breath, on 25 May they told me that the payment they owed me was successful, and the amount will reflect in my bank account within 48 hours. However, I am still waiting for it to reflect. To compound the problems, they collected the wrong premium again 1 June. I am deeply disappointed in their service at this stage and are already getting quotes from other companies.