LK
Lesego K
1 reviews | Active since Mar 2011
26 Jan 2018, 05:38
Sickness benefit
I had surgery in December and was booked off my the surgeon for 6 weeks as I was not allowed to walk or drive. I submitted a claim to PPS for this period of time and after 3 weeks, they have not paid. All documents have been completed by the doctor and myself but PPS keeps saying they are verifying. They have left me stranded in my time of need after major surgery, yet I pay my premiums every month for years. Please help!!!!
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Replies (3)
PPS's replyOfficial
26 Jan 2018, 08:22Hi Lesego. Thank you for taking our call and engaging with us this morning regarding your sickness claim. Our members remain our top priority at all times and we will undoubtedly look into this matter urgently and revert with feedback. Mosa@PPS
Best regards,
PPS's reply26 Jan 2018, 08:22
Official
Hi Lesego. Thank you for taking our call and engaging with us this morning regarding your sickness claim. Our members remain our top priority at all times and we will undoubtedly look into this matter urgently and revert with feedback. Mosa@PPS
Best regards,
LK
Lesego K's updateReviewer Update
26 Jan 2018, 18:46Mosa@PPS called to say she would have feedback for me before end of business today. The day has ended but I still have not had any feedback.
LK
Lesego K's update26 Jan 2018, 18:46
Reviewer Update
Mosa@PPS called to say she would have feedback for me before end of business today. The day has ended but I still have not had any feedback.
PPS's replyOfficial
29 Jan 2018, 16:54Hi Lesego. We have tried to contact you this afternoon however without success and left a detailed voice message. We will contact you again tomorrow to engage with you. We also confirm that communication was sent to you on the 26th January 2018 by email detailing our resolution to your query. Mosa@PPS
Best regards,
PPS's reply29 Jan 2018, 16:54
Official
Hi Lesego. We have tried to contact you this afternoon however without success and left a detailed voice message. We will contact you again tomorrow to engage with you. We also confirm that communication was sent to you on the 26th January 2018 by email detailing our resolution to your query. Mosa@PPS
Best regards,