Short-term insurance - utter incompetence in claims process

<p>Absolutely appalling service from Short-term insurance.</p> <p>Submitted a claim for lightning strike on laptop; was told it would take three working days. Lies and incompetence. Nine days later and still no payout. Some delays because PPS "forgot" to give the correct instructions... then apparently PPS "forgot" to load the payment, I was told yesterday afternoon...</p> <p>This is supposed to be a company for professionals. Why should I have to continually make phone calls to follow up on progress? Nine days - I've still not been paid out. I'm still waiting. I put in yet another call to my claims handler, Sandra Arnolds (whose details I had to get from Santam, as PPS didn't bother to provide them at any point), yesterday afternoon. She was busy, I left a message - and she went home without even bothering to return my call. (Someone else eventually assisted me - although there's still no indication of being paid out.) This morning, there's no reply on her number. You would think that since PPS is "for professionals", and I'm claiming on a laptop which is a critical tool of my business, there would be some sense of urgency to get my business up and running again. But no. Just incompetence. I am disappointed and it's just not acceptable. Discovery is looking better and better.</p> <p>For the record, Santam has been EXCELLENT. Only good things to say about them. But PPS - APPALLING.</p> <p>And the ultimate irony? Tried to email this message directly to PPS on its website - and there's a glitch that won't allow me to proceed and send (inputting of ID number - simply won't accept it, or my member number, which is the other option). So now it comes via hellopeter...</p>