SS
Suzanne S
1 reviews | Active since Aug 2019
02 Aug 2019, 08:10
Shocking service PPS
I contacted PPS in April to cancel all services as we are emigrating. It is now August and it still has not been finalised. Communication from PPS side has been appalling. I have had to call 6 times over the last 3 months to follow up what is going on, only to hear that there has been some error/ problem that was picked up and never followed up. No one has ever contacted me to report that there are errors, I only hear of these when I call. Last night yet another monthly installment has gone off on a policy that I requested must be cancelled IN APRIL! This is ********! It is ridiculous and the the worst service that I have ever gotten from a supposedly professional service provider.
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PPS's replyOfficial
02 Aug 2019, 12:53Hi Suzanne, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
Best regards,
PPS's reply02 Aug 2019, 12:53
Official
Hi Suzanne, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
Best regards,