Shocking service!
<p>I took out a policy for Medical Malpractice / Professional Indemnity with PPS in Jan. 2017. The consultant was very eager to help when I was taking out the policy but once I had committed, the service deterioated rapidly. I have a string of unanswered emails and phonecalls as well as empty promises in my plight to set up a mere debit order. </p> <p> </p> <p>Once I finally tracked down the relevant person to whom I could submit a formal complaint I was promised feedback within 8 working days on the 31st of March 2017.... needless to say I am STILL waiting for feedback. </p> <p> </p> <p>What an unprofessional service to a professional! </p> <p> </p> <p>I am very dissappointed. </p> <p> </p> <p> </p>
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Replies (2)
PPS's replyOfficial
25 Apr 2017, 10:42Hi Tarryn. Thank you for taking our call and engaging with us this morning. As discussed, an investigation is currently underway with regards to your PPS professional indemnity cover. We will be in contact with you today and provide you with feedback. Mosa@PPS
Best regards,
PPS's reply25 Apr 2017, 10:42
Official
Hi Tarryn. Thank you for taking our call and engaging with us this morning. As discussed, an investigation is currently underway with regards to your PPS professional indemnity cover. We will be in contact with you today and provide you with feedback. Mosa@PPS
Best regards,
PPS's replyOfficial
09 May 2017, 14:25Hi Tarryn. We confirm that your debit order instruction has been processed accordingly. We also wish to confirm that the matter has been resolved. Should you require any further assistance, please do not hesitate to contact us directly. Mosa@PPS
Best regards,
PPS's reply09 May 2017, 14:25
Official
Hi Tarryn. We confirm that your debit order instruction has been processed accordingly. We also wish to confirm that the matter has been resolved. Should you require any further assistance, please do not hesitate to contact us directly. Mosa@PPS
Best regards,