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Nomonde N
1 reviews | Active since Apr 2018
04 Apr 2018, 13:16
Shocking customer service for cancellations
On the 29th of January 2018 I emailed a cancellation form to have all my PPS products after having spoken to a few of their consultants.
It is now 2 months later and my account is still being debited. I reversed the debit order for March thinking it was an error but my account has been debited for double the amount this month.
I cannot understand how I’ve done all that was asked of me but still nothing has been done. No communication what so ever!
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PPS's replyOfficial
04 Apr 2018, 15:32Hi Nomonde. Thank you for taking our call and engaging with us this afternoon. As discussed, an investigation is currently underway regarding your request for the cancellation of your PPS policies. Rest assured that this matter is being looked into with urgency and we will revert to you with feedback. Mosa@PPS
Best regards,
PPS's reply04 Apr 2018, 15:32
Official
Hi Nomonde. Thank you for taking our call and engaging with us this afternoon. As discussed, an investigation is currently underway regarding your request for the cancellation of your PPS policies. Rest assured that this matter is being looked into with urgency and we will revert to you with feedback. Mosa@PPS
Best regards,