Rotten

This company had lost its way. I’ve had the most appalling service for a sickness claim, taking five months and countless calls and emails to be resolved. Assessors constantly in meetings, promises to be called back, never met. I have lodged a claim for a lost phone and have waited three days for a promised quote from their supplier. I don’t know how this organization survives. I’m canceling my short term policies, I’d rather pay more. I cannot extract myself from them for long term insurance. I think that is the root of their horrible service, that their policy holders are stuck with them. What a rotten deal. Awful. Shameful.