KL
Kyle L

1 reviews | Active since Apr 2009

28 Nov 2016, 13:35

Premium increase after a single month.

<p>Terrible. </p> <p> </p> <p>I signed up for PPS life insurance - was with you for a single month and have already received a premium increase notification. </p> <p> </p> <p>After as single month. </p> <p> </p> <p>This is not ok. </p> <p> </p> <p>The sales person I delt with never mentioned this to me, and has not responded to my email regarding this matter of last week. </p> <p> </p> <p>I sent him the following email: </p> <p> </p> <p>"</p> <p> Just received the attached email and to say that I'm less than impressed is an understatement.</p> <p> </p> <p> I've been with PPS for all of a month and I'm already getting premium increases? There was no talk of age related premium increases when I signed up.</p> <p> </p> <p> That's not ok in my book - I'm on the verge of shopping around for a different life cover provider again.</p> <p> I may as well have stayed with Discovery."</p> <p> </p> <p>I think it's time for me to look for a new life insurance provider, again, as clearly PPS are focused on nothing more than making money. </p> <p><br />Regards, </p> <p> </p> <p>Kyle</p>

0
Replies (3)
PPS
PPS's reply28 Nov 2016, 14:42
Official

Hi Kyle. We have tried to contact you on your mobile number provided ***), unfortunately you were unavailable to take our call. We have left a detailed voice message. An investigation is currently underway and we will revert with feedback. Mosa@PPS

Best regards,

KL
Kyle L's update30 Nov 2016, 08:23
Reviewer Update

I've cancelled all my policies with PPS.

I've also been informed that I will still get debited tomorrow because the debit order was loaded on the 23rd - which coincidently is 2 days before I received my increase notification.

I will be instructing my bank to reverse this and I will do my best to insure that no one I meet ever has the displeasure of dealling with PPS in any way.

PPS
PPS's reply20 Dec 2016, 12:21
Official

Hi Kyle. Thank you for taking our calls and engaging with us on this matter. We confirm that your query was investigated and that resolution to this matter was discussed with you and your PPS financial adviser. Mosa@PPS

Best regards,