Praise when and where it is due

I needed to retrieve my username and password for a specific portfolio and was unable to do so on the on-line platform, probably as a result of my inability. I requested assistance from a client engagement consultant.

Charlize van Zyl sent me an email and then followed up with a telephone call to find out whether I had succeeded. She the assisted me on-line in my language of choice to achieve what I wanted to do.

I deem it necessary to give praise where it is due. PPS can be very proud of Charlize and the service which provided to me.

As a result I am and remain a very satisfied customer of PPS.

Probably the best investment I had made during my life as a result of the concept of mutuality!