PPS/SANTAM CLAIM

I lodged a claim exactly 12 working days ago, under my contents cover which is way less than R50k but to date the claim is not finalized. I have provided all the information I have but still nothing happens! The lack of service and feedback on this claim is appalling. I have never received a courtesy call, email nor sms giving me update on the claim, whenever I wanted feedback I would have to call or email and I will be lucky if someone responds to my email. You know when you buy insurance, more than anything you buy a service and my money has been going down the drain! I guess the saying is true that you get to see the quality of service from your insurer once you claim!! Most insurers talk about treating costumers FAIRLY but guess you don’t have the same practice! I don't know what needs to be done to get this sorted cos the people who have been handling this claim have been nothing but ***********!

claim no: ********** 62