MM
Mpho M
1 reviews | Active since Jun 2009
11 Sept 2024, 13:33
PPS's incompetence is shocking
The Level of Incompetence within PPS had my claim paid into a nonexistent bank account plus a bounced premium, after 14 years of taking premiums from one account, all of a sudden someone decides they should update my banking details without my consent, resulting in a claim payment delayed and back and forth. Now as a customer, I am getting penalized, and the company refuses to take accountability for their error and their incompetence. I have been with this company for 17 years, I am utterly disgusted, shocked and disappointed.
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Replies (3)
PPS's replyOfficial
11 Sept 2024, 15:03Dear Mpho, we have received and reviewed your post. We will be in touch with you to address this matter. Kind regards Ntsako@PPS
Best regards,
PPS's reply11 Sept 2024, 15:03
Official
Dear Mpho, we have received and reviewed your post. We will be in touch with you to address this matter. Kind regards Ntsako@PPS
Best regards,
MM
Mpho M's updateReviewer Update
11 Sept 2024, 15:06Ntsako, you have failed to address my concerns when I brought them to light, respectfully, you cannot be the one replying to this post, you failed...
MM
Mpho M's update11 Sept 2024, 15:06
Reviewer Update
Ntsako, you have failed to address my concerns when I brought them to light, respectfully, you cannot be the one replying to this post, you failed...
PPS's replyOfficial
11 Sept 2024, 15:11Dear Mpho, we understand the gravity of the situation and assure you, we will address them and provide a comprehensive response on the way forward. Regards Neeven@PPS
Best regards,
PPS's reply11 Sept 2024, 15:11
Official
Dear Mpho, we understand the gravity of the situation and assure you, we will address them and provide a comprehensive response on the way forward. Regards Neeven@PPS
Best regards,