AB
Abrie B
1 reviews | Active since Apr 2019
14 Jul 2025, 20:21
Pps useless customer service
PPS should be last on your list when you are considering personal insurance. Their customer service is absolutely shocking and they have absolutely zero urgency when you have a request. I recently increased my cover and as a result had to undergo blood and urine tests. I have asked them several times for the results of the bloodtests and they just ignore you. It is literally my blood. I am on the verge of moving to another company.
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Replies (3)
PPS's replyOfficial
15 Jul 2025, 08:52Dear Abrie, we have received and reviewed your post. We will be in touch with you to address this matter. Kind regards Neeven@PPS
Best regards,
PPS's reply15 Jul 2025, 08:52
Official
Dear Abrie, we have received and reviewed your post. We will be in touch with you to address this matter. Kind regards Neeven@PPS
Best regards,
AB
Abrie B's updateReviewer Update
15 Jul 2025, 21:38I just want to take a moment to thank Neeven for sorting out my problem promptly. He phoned me this morning and after 3/4 hours I received my blood test results.
I just can't understand why I need to write a bad review before my issue is resolved. PPS should seriously up their customer service if they want to keep their clients. Hopefully this is a wake-up call.
I just can't understand why I need to write a bad review before my issue is resolved. PPS should seriously up their customer service if they want to keep their clients. Hopefully this is a wake-up call.
AB
Abrie B's update15 Jul 2025, 21:38
Reviewer Update
I just want to take a moment to thank Neeven for sorting out my problem promptly. He phoned me this morning and after 3/4 hours I received my blood test results.
I just can't understand why I need to write a bad review before my issue is resolved. PPS should seriously up their customer service if they want to keep their clients. Hopefully this is a wake-up call.
I just can't understand why I need to write a bad review before my issue is resolved. PPS should seriously up their customer service if they want to keep their clients. Hopefully this is a wake-up call.
PPS's replyOfficial
16 Jul 2025, 06:18Hi Abrie, Thank you so much for your kind words. I’m really glad I could assist and that you received your blood test results promptly. Your feedback means a lot. We truly value your support and hope to restore your confidence in PPS. Regards Neeven@PPS
Best regards,
PPS's reply16 Jul 2025, 06:18
Official
Hi Abrie, Thank you so much for your kind words. I’m really glad I could assist and that you received your blood test results promptly. Your feedback means a lot. We truly value your support and hope to restore your confidence in PPS. Regards Neeven@PPS
Best regards,