PPS Short Term/Brolink Claim rejecting Tactics

Extremely disappointed with PPS Short Term Insurance's (administrated by Brolink) customer service and claim handling. After damage to our ceiling and interior and a collapsed boundary wall on my property due to unusually high rainfall in Pretoria (first 4 months of 2025), PPS has REJECTED my claim despite:

1. Proof of regular maintenance (extensive roof work done in 2021 and re-checked in January 2024) 2. Professional assessment that the wall collapsed because the lower part gave way due to exceptionally high rainfall and water pressure between our wall and that of the neighbour 3. Confirmation from my neighbour (an engineer) about drainage planning in constructing their boundary wall (after ours).

It took PPS TWO WEEKS and THREE phone calls to reach this unacceptable conclusion. I have TWO properties with them insured after switching from Momentum (where I received much better service) solely for the supposed profit-share benefit of bundling services.

Their slogan, "EFFORTLESS HAS NEVER BEEN THIS EMPOWERING", clearly doesn't apply in practice. If you're considering PPS for short term insurance, be warned about their claim rejection tactics and poor customer service. Agents: Sandile Mbatha and Frank Chidi

#BadCustomerService #InsuranceClaims #PPSInsurance #ClaimDenied