PPS Short term insurance - shocking service

There is zero movement on my claim that is now nearly 3 months old. The claims consultant is spectacularly unhelpful and when I ask to be put through to a manager in charge there is NO response. They sent a embarrassingly low value agreement of loss and my efforts to resolve an impasse is going nowhere. Really feels like we are being ****** all over. Way to treat the professionals they profess to be looking out for.