Pps short term insurance ****

I am writing this review heart broken and feel betrayed. I have a claim with Pps short term insurance for my car which i submitted everything in time, though the accident happened on a Sunday which was 26 of May 2024 and everything was submitted on a monday the 27 of may 2024 and manage to get a courtesy car on the same monday and my claim was approved the following monday which was the 10th of june 2024. I then travelled to limpopo to unwind and came back Tuesday the 18 of june 2024 and went to the panel beater to get update on the progress only to find out they haven't ordered the parts and told me they only received the authorization the very same day i got there , i then riched out to my insurance because i noticed i am gonna be stranded because the courtesy car was only for 30 days the person i talked to seemed not even bothered no caring he kept emphasizing the courtesy car is only for 30 days even if the delay was not on or from my side i felt so defeated and ****med because that very courtesy is for helping me in the absence of my car and i don't understand why i was not advised to take an option that will cover till i get my car