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Philip M
1 reviews | Active since Nov 2018
29 Jan 2020, 07:42
PPS poor service
I sent a request to both Old Mutual and PPS to cancel my polices with them. Old mutual responded the same day and canceled the policy the next day and sent communications confirming each step. PPS first sent me a form to fill in a few days after the request to cancel which I duly did and sent back 14 days later and still no response. No doubt they want to debit another months premium after I comp**** with their requests and it was all completed on 15 JAN 2020 the cut off according to them for cancellations. I have read other reviews and it seems to be a trend with PPS when it comes to cancellations.
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Replies (4)
PPS's replyOfficial
29 Jan 2020, 10:48Hi Philip, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
PPS's reply29 Jan 2020, 10:48
Official
Hi Philip, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We have provided you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
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Philip M's updateReviewer Update
03 Feb 2020, 07:06Received a email from pps on 29 January 2020 stating that they will get back to me within 8 days. Still not acceptable worst company I have dealt with. Debit order went off this month, I will await my refund too. They state that this is cover for professionals however there is nothing professional about their conduct. Disgusting.
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Philip M's update03 Feb 2020, 07:06
Reviewer Update
Received a email from pps on 29 January 2020 stating that they will get back to me within 8 days. Still not acceptable worst company I have dealt with. Debit order went off this month, I will await my refund too. They state that this is cover for professionals however there is nothing professional about their conduct. Disgusting.
PPS's replyOfficial
04 Feb 2020, 12:21Hi Philip, We have communicated our service commitment to you to assist in resolving your query. Once our investigation is complete you will be provided with detailed feedback regarding your concerns raised. Neeven@PPS
PPS's reply04 Feb 2020, 12:21
Official
Hi Philip, We have communicated our service commitment to you to assist in resolving your query. Once our investigation is complete you will be provided with detailed feedback regarding your concerns raised. Neeven@PPS
PM
10 February 2020 and still nothing from PPS it is now past all the timelines given and far beyond what is reasonable. Worst Company I have ever dealt with not even a phone call to date.
Philip M's updateReviewer Update
10 Feb 2020, 12:5810 February 2020 and still nothing from PPS it is now past all the timelines given and far beyond what is reasonable. Worst Company I have ever dealt with not even a phone call to date.
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Philip M's update10 Feb 2020, 12:58
Reviewer Update
10 February 2020 and still nothing from PPS it is now past all the timelines given and far beyond what is reasonable. Worst Company I have ever dealt with not even a phone call to date.