CZ
Corne Z
1 reviews | Active since May 2022
23 May 2022, 08:44
PPS POOR CUSTOMER SERVICE
PPS has VERY POOR customer service. I've been battling since February 2022 to get my policies canceled at PPS and am STILL WAITING on the refund of installments that went off after I received confirmation that the policies were canceled. I am also waiting on the payment of my profit share and can't help but wonder how long it take the finance department to make calculations as I've been waiting almost 2 months now. Apparently, the matter has been escalated. It is now 2 weeks later and I STILL HAVE NOT RECEIVED any feedback regarding payment of my profit share or the refund of the installments.
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Replies (3)
PPS's replyOfficial
23 May 2022, 09:32Dear Corne van Zyl, We have received and reviewed your post. A formal complaint has been logged for investigation and resolution. We will be in touch with you to resolve this matter. Kind regards Neeven@PPS
PPS's reply23 May 2022, 09:32
Official
Dear Corne van Zyl, We have received and reviewed your post. A formal complaint has been logged for investigation and resolution. We will be in touch with you to resolve this matter. Kind regards Neeven@PPS
CZ
Corne Z's updateReviewer Update
23 May 2022, 15:16Neeven, thank you for your quick response to my complaint. I am satisfied with the resolution and appreciate your help with this matter.
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Corne Z's update23 May 2022, 15:16
Reviewer Update
Neeven, thank you for your quick response to my complaint. I am satisfied with the resolution and appreciate your help with this matter.
PPS's replyOfficial
24 May 2022, 14:06Dear Corne van Zyl, Thank you for your compliment. We will pass your sentiments to the relevant business area to ensure that the recognition is shared. Kind regards Lihle@PPS
PPS's reply24 May 2022, 14:06
Official
Dear Corne van Zyl, Thank you for your compliment. We will pass your sentiments to the relevant business area to ensure that the recognition is shared. Kind regards Lihle@PPS