PPS poor customer service (2nd review)

After my first review PPS immediately responded but with a response that totally did not address the queries I raised. It appears the response was for the sake of responding rather than resolving the issue raised. I made email follow ups to point out the problems with the response provided however I have not been receiving responses at all. Yesterday (15/02/2021) in the morning I called their customer care and was told the case was escalated and I will receive the response same day by close of business, yet I received nothing. This was not surprising because before I received their poor response I made similar follow ups where I similar empty promises were made and never kept. PPS is supposed be "PROFESSIONAL" and for professionals, but it is just the opposite. Utterly useless and very disappointing. One has to consider alternatives.