PPS Poor communication
I have requested documentation from PPS over a month ago via email. When I contacted the the customer call center, I held on for close to an hour with NO answers....
The same was found by my Broker and her receptionist, who have both been trying to get the relevant information from them via email and the call center.
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Replies (3)
PPS's replyOfficial
11 Dec 2020, 09:48 Good day Mrs Luanet W We hereby acknowledge your complaint regarding your documentation request. Please allow us time to investigate and provide you with further feedback within the next 1-2 hours. Kind regards Zainab Palmer PPS Investments
Best regards,
PPS's reply11 Dec 2020, 09:48
Official
Good day Mrs Luanet W We hereby acknowledge your complaint regarding your documentation request. Please allow us time to investigate and provide you with further feedback within the next 1-2 hours. Kind regards Zainab Palmer PPS Investments
Best regards,
PPS's replyOfficial
11 Dec 2020, 12:49 Good day Mrs Luanet W Thank you for taking my call and sharing your frustrations. We offer our sincere apologies for the poor service experiences you have endured and commit to resolving them swiftly. As discussed, our PPS Insurance division is currently looking into your requests and a consultant will be in contact with you to address your concerns further. Kind regards Zainab Palmer Client Relationship Manager - PPS Investments
Best regards,
PPS's reply11 Dec 2020, 12:49
Official
Good day Mrs Luanet W Thank you for taking my call and sharing your frustrations. We offer our sincere apologies for the poor service experiences you have endured and commit to resolving them swiftly. As discussed, our PPS Insurance division is currently looking into your requests and a consultant will be in contact with you to address your concerns further. Kind regards Zainab Palmer Client Relationship Manager - PPS Investments
Best regards,
PPS's replyOfficial
14 Dec 2020, 10:35 Good day Mrs Luanet W Thank you for allowing us the opportunity to resolve your concerns you raised regarding your experiences with PPS Insurance. Further to the communication you received from Charmaine and Ayanda (PPS Insurance), we trust that your concerns have been addressed. Should you not be satisfied with the outcome of your complaint, please do not hesitate to contact me on ***, for further assistance. Kind regards Zainab Palmer Client Relationship Manager - PPS Investments
Best regards,
PPS's reply14 Dec 2020, 10:35
Official
Good day Mrs Luanet W Thank you for allowing us the opportunity to resolve your concerns you raised regarding your experiences with PPS Insurance. Further to the communication you received from Charmaine and Ayanda (PPS Insurance), we trust that your concerns have been addressed. Should you not be satisfied with the outcome of your complaint, please do not hesitate to contact me on ***, for further assistance. Kind regards Zainab Palmer Client Relationship Manager - PPS Investments
Best regards,