PPS poor administration of client banking information

PPS (email signed by Vanessa Govender) informed me in January 2025 that my debit order did not go off - after I completed the online process for banking details updates.

EMAIL SUBJECT: Kennisgewing van agterstallige premies vir Mev JP Kotze - ***

My mobile app and website profile show different banking details. I rep**** to the email informing me that my bank details has already been updated in December 2024. I included all of the following emails. ***; ***.

I have followed up again yesterday with no response. Today is apparently the DUE date to pay my outstanding premium - but I refuse to provide my bank detail confirmation via email. PPS already have this - why do I need to send it again.

PPS can see my online profile details - UNLESS this is a ****...