PPS policy update concerns (double debit order).

My PPS advisor as listed with PPS reviewed my policy mid-February 2026. I also supp**** additional blood samples as part of the procedure to review my risk profile (samples taken on 24 Feb 2026).

The normal debit order also went off my bank account on 25 February 2026 for the normal amount before the policy was updated.

Up to date the policy details on PPS online was not correctly updated with the reviewed figures from my advisor. This despite my advisor sending several emails and making phone calls (of which I received proof).

To make things worse, PPS deducted an additional debit order on 6 March 2026 (without prior notice) which according to them is based on a new policy (not an updated existing policy). This meant that PPS deducted twice for the same product ( Critical Illness Cover) in March 2026.

Despite writing several emails to PPS member services the issue has not been resolved.