PPS personell cannot do their admin correct. use incorrect info to justify and keep my money for additional 45 day before refunding

PPS Admin is absolutely a disgrace!!!!

I cancelled a policy on 20 August with my agent, who in turn sent me proof that he sent the cancellation to PPS for cancellation on 21 August.

PPS admin did not cancel the policy and sent the debit order to the bank on 1 September and deducted the funds from my bank account.

After more than one call PPS support Thumelo explained to me that the cancellation was only received by PPS on 27 August hence the debit order file was already processed. - This is a lie since I have proof the cancellation was send 21 August. She promised that no further debit orders will be submitted to the bank but I have to wait 45 days for MY money where PPS admin did not do their JOB

Lo and behold - 1 October another debit order for that amount was submitted to the bank and the money was again deducted from my account.

This time I was furious and again the agent made the promise that he will personally chase it so I do not have to wait 45 days for either of the refunds.

Five days later I receive an email explaining I will have to wait 45 days for MY money because PPS personnel can not do their job which they receive a salary each month.

Be warned PPC is ********* in their way of handling and fixing their inability to do their job.

I am open to be proved wrong.

I am open to any discussion with any public/ private person or PPS.

Awaiting PPS Management to reply and contact me!!!