PPS Pathetic service

I have recently retired. I asked PPS to convert my pension and preservation fund to a living annuity. The request was made in August but I was told it's too late to process. I understood and hence I withdrew from my investment account.

After completing the application forms with their consultant, I was told to approve it electronically. I down loaded the form in off butgthey said they don't accept pdf signatures. I then printed the forms and signed and then manually scanned it and sent it to PPS. This process was completed on 23 Dept 2025. To date I don't have acknowledgement of the forms nor my pension payout, this causing my debit orders to bounce.