ES
Eliza S
1 reviews | Active since Feb 2018
20 Feb 2018, 15:45
PPS - no ownership
After multiple calls and emails over the last 2 months, I have yet to have someone take ownership and actually call me and ASSIST!
PPS can check their records regarding the time that this claim and lack of feedback has taken. This has caused me additional damage which I am not prepared to accept – this is for PPS’s account, not mine.
I am very unhappy about the lack of communication and ownership on PPS ‘s part – you are the insurer, not your claims administrator’s (who also don’t give feedback) – TAKE OWNERSHIP!
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PPS's replyOfficial
20 Feb 2018, 17:13Hi Eliza. We have taken note of your concerns regarding your current claim. Our Members remain our top priority and this complaint will receive urgent attention. An investigation is currently underway and we will undoubtedly look into this matter and revert to you with feedback. Mosa@PPS
Best regards,
PPS's reply20 Feb 2018, 17:13
Official
Hi Eliza. We have taken note of your concerns regarding your current claim. Our Members remain our top priority and this complaint will receive urgent attention. An investigation is currently underway and we will undoubtedly look into this matter and revert to you with feedback. Mosa@PPS
Best regards,