PPS Life ,and its employee’s, offer the most Questionable advice-flipflop!

I have been a member of PPS for professionals, mutual society since 13Jun2017. I reach out to them, as their products range and membership was specifically designed around graduate professionals- or so they have claimed. COVID-19 happened in 2020, and I had some issues I needed clarity on, so began a painfully customer/pps engagement initially with the financial adviser ( *** ) and when he went AWOL ,continue with the back-office support staff , who was uninformed about their own products, lackluster, in providing both regular feedback or actual resolutions. Fast Forward_ 2024 , adviser ( ***) , i raised a concern about a missed debit , the adviser responds to my email , 4 days later , assuring me everything is in order. I then request to increase in the value of my cover , after this request , (another 3 days later) I get a email from the sengel@pps adviser , that "Houston we have a problem! '. I respond to "Houston we have a problem"email , two more days pass , I'am Yet to received any response at all from PPS- advisers or managers or clientservices (***; ***>; ***) PPS - I have huge doubt ,as to whether I can believe , both email or word of advice- from either PPS or its employees. For an organization that claims in advertising it being Founded in 1941, PPS is the only mutual financial services company in South Africa that focuses exclusively on graduate professionals, providing tailor-made insurance, investment and healthcare solutions. -with confidence , competence and have earned its legacy of dependable- is in real terms ,Factually Untrue !!! , -certainly in my experience , with two different advisers.

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