PPS just can't get it right the first time round

<p>Called PPS Short Term Insurance beginning of Aug to update my details. The lady (Charity Mthombeni) was unable to address one of my queries and committed to provide me with feedback the following day. On the 24 Aug 2016 I finally received feedback via email with my revised policy schedule. This revised policy schedule realised a R600+ saving on my premium. Comes end of 2016and I'm billed the old amount, come end of Sept 2016 and I'm still billed the old amount. How difficult is it to get it right the first time? How many customers do you cheat out of their money every month?</p>