PPS is the worst insurance ever

Worst experience ever one can wish for I put in a claim on the 24th of March 2026 where it took over 3 weeks to be approved which by then I was not bothered because my sister-in-law car was available I even delayed on fetching back courtesy car then after 3 weeks or so they approved my claim I raised it up with them wanting to find out what is going to happen because my claim was approved after 3 weeks of submission then no one gave me a straight answer but they did see they will sort it out and make arrangements in order to extend my car which I received a message yesterday to return the car so today I reached out to PPS short-term insurance where I was told that irregardless of me submitting everything on time the car hire is strictly for 30 days it doesn't matter if the were delays on their side approving and everything it's strictly 30 days