PPS is completely dissapointing! Unnacceptable as a registered Financial Services Business!

I have been with PPS for 40 years now. I have never been as disgusted with their inability to implement instructions and in the process to compromise myself as a client as I have been this year. There is NOTHING they have administratively managed to implement. Their appointed broker has been out of service and not contactable for a week now. Their call centre is too overloaded to takje a call and their online site is still trying to log me in. What a pathetic excuse for Customer Service?