PPS insurance is ********* and misinform clients and then refuse claim

PPS Short term-insurance is *********. After I suffered damages to my car I informed them that there was a dispute between me and the consumer goods and services ombudsman with the contractor that caused the damages. They informed me that I could submit a claim much later and there was no time limit and I could sort out the dispute first, and then later submit my claim. I trusted them and acted on their advise. Now when the time came to submit my claim, now they refuse to cover the damages. It is ********* to instruct your client to doe something and when he does exactly what you told him, you now refuse to cover damages. Just another insurer that wiggles their way out of a claim because they are not in the business of helping people and offering a service that you pay for. They are in the business of taking your money and giving nothin in return.