PPS Insurance Incompetence

I am extremely disappointed with the service I’ve received from PPS Insurance. I logged a simple windscreen stone-chip repair claim on 26 November, and after following up with MyGlass today, 2 December, I was told that the claim has still not been approved.

What makes this even more frustrating is that PPS already sent MyGlass the job details — why would they pass it on if the claim itself wasn’t even approved? This is completely illogical and shows a lack of coordination and competence.

For something as minor as a chip repair, the process has been slow, disorganised, and honestly pathetic. It makes me wonder what would happen if I were ever in a serious accident — I doubt anything would be resolved timeously.

Based on this experience, I will be cancelling my insurance with PPS. The service has been useless, and I no longer have confidence in their ability to handle even the simplest claims.