PPS INSURANCE FORMAL COMPLAINT NO CUSTOMER SERVICE

I am writing to lodge a formal complaint regarding what I can only describe as a complete and utter failure of customer service that has resulted in the wrongful cancellation of my insurance policy — a policy I have held and faithfully maintained for nearly TEN YEARS.

Here is exactly what happened, and I want every word of this on record:

I contacted PPS to find out how to make payment for an outstanding contribution. A simple request. A request that any functional financial services company should be able to handle without incident. Instead, I was met with complete silence.

I then sent a direct email to Sudhir Mahabeer (***) requesting payment details. Again — nothing. No response. Not even the courtesy of an acknowledgement.

I then submitted a formal complaint through your channels. Rather than receiving a resolution — or even a human response — I was sent a SURVEY. A survey. As though my complaint was a customer experience exercise rather than an urgent matter requiring immediate attention.

And now, after all of this — after multiple attempts to make contact, after being ignored at every single turn — I receive a notification that my policy has been CANCELLED.

A policy I have held for almost a decade. Cancelled. Not because I refused to pay. Your organisation failed, repeatedly and comprehensively, to respond to my attempts to resolve an outstanding contribution.