Pps gives runaround

I am extremely disappointed with the service my mom has received from PPS Insurance regarding her claim/payment. Despite submitting all required documents and following the claims process diligently, her payment has been unreasonably delayed. Repeated attempts to get clarity from their customer service team have been met with vague responses and a lack of accountability. It feels like she is being treated unfairly, and there seems to be no urgency or transparency in addressing her claim. This experience has caused significant inconvenience, frustration for her and negatively affecting her health. I expected better professionalism and integrity from a company like PPS Insurance. I am sharing this complaint to warn others and to urge PPS Insurance to take responsibility and resolve this matter promptly. I hope they will treat their clients with fairness and respect moving forward.