PPS for Professionals (insurance)

I have been with PPS short term insurance for 7 years now and did my first claim for my vehicle bumper. A vehicle crashed into the back of my vehicle, which was not my fault at all. The advice I got from a reputable repairer was that the bumper will never look original if they repair it, and that it needs to be replaced. PPS wants to repair it as it costs significantly cheaper, and so they tried to organise a repair behind my back. They also didn't follow up on the guilty party's insurer to reimburse me for the excess claim amount that I need to pay. PPS never provides good customer service and their policies are geared so they benefit from their clients as apposed to providing a fair service. I can honestly not recommend them!