'PPS For Professionals' - but no professionalism in their service!

My wife is an academic and also runs her own practice, she has had life cover with PPS for over a decade, this is over and above the corporate life cover she has with Discovery.

In June, she enquired about Short Term insurance through PPS. She spoke to a service consultant named Babalo Mcotshana at PPS. She sent the current insurance schedule for comparison on 28 June. Babalo said he will send onto the underwriters to see if they can beat the current premium.

There was no response from PPS thereafter, she followed up several times and eventually only got a response after she called PPS and logged a complaint. Eventually, she was simply forwarded the original quote which the Babalo sent initially. Even after complaining again on 30 August to the consultant and cc'ing (***, ***), there was no response.

Poor communication from PPS, very unprofessional. After over a decade with PPS, she is now looking to move her policy.