PPS - fast asleep!

In December last year I tried to use the web app of PPS, and could not get the login to work. Despite intervention from the IT department at that time, the app/website could not be made to work so I could login either on my cell phone or my computer. I gave up and tried again in early March. No joy. Logged a complaint to PPS on 11 March, no response, after a week I followed it up, a reply then and in later weeks said I would hear from the IT department within 24 hours as it had been escalated. Still waiting. What’s the point of messaging me to use the app for special offers if I can’t login and PPS won’t fix it ? Useless.