JK
Joubert K
1 reviews | Active since Feb 2021
13 Feb 2021, 07:15
PPS does not reply to member communication. Very UNprofessional.
I submitted a cancelation form 2 weeks ago and have not received a reply from PPS to date. I sent further emails and lodged a complaint on their website. No replies. Imagine waiting 2 weeks without a reply when you need to urgently claim. Keep in mind that this is the conduct of a company which prides itself on only catering to professionals. Can its clients not expect professional service in return?
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Replies (3)0
Replies (3)
PPS's replyOfficial
13 Feb 2021, 20:25 Hi Joubert ,We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members complaints extremely serious. We are currently looking into this issue and provided you with formal communication detailing the service level commitment. Regards Lihle@PPS
PPS's reply13 Feb 2021, 20:25
Official
Hi Joubert ,We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members complaints extremely serious. We are currently looking into this issue and provided you with formal communication detailing the service level commitment. Regards Lihle@PPS
JK
Joubert K's updateReviewer Update
16 Feb 2021, 06:48After submitting a complaint to PPS the matter was resolved and my profit share balance was payed out and in my bank account 2 business days later. Thank you PPS, with this kind of service I will be back with you as soon as the need arises again. A special thank you to Charmaine Gouws from the complaints department for sorting this out.
JK
Joubert K's update16 Feb 2021, 06:48
Reviewer Update
After submitting a complaint to PPS the matter was resolved and my profit share balance was payed out and in my bank account 2 business days later. Thank you PPS, with this kind of service I will be back with you as soon as the need arises again. A special thank you to Charmaine Gouws from the complaints department for sorting this out.
PPS's replyOfficial
18 Feb 2021, 14:06 Hi Joubert, PPS primary responsibility is to provide our members with peace of mind in product offerings and service.Thank you for sharing this amazing experience with us. Regards Lihle@PPS
PPS's reply18 Feb 2021, 14:06
Official
Hi Joubert, PPS primary responsibility is to provide our members with peace of mind in product offerings and service.Thank you for sharing this amazing experience with us. Regards Lihle@PPS