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Mabuyi M

1 reviews | Active since Jul 2023

15 Jul 2023, 07:49

PPS did not disclose all the information to me.

My experience is horrible. I took out an insurance in June and they were not honest with me. They basically sold me something that doesn't exist. I feel I have been ****med. I have three unit in a secured complex and the units are attached (two at the bottom and two on top). I communicated these to the urgent and she quoted me on the spot without consulting with any underwriter and she activated the insurance policy on the spot. I later phoned Santam to get another quote, Santam made me aware that insurance companies don't insure such properties on an individual basis, if I want my properties to be insured I must speak to the body corporates. This is because such properties are insured through the body corporates as the risk is too high. I then phoned PPS to make them aware that they sold me such an insurance and I asked them if they do accept the associated risk and the answer was no, so why was I not made aware of this and why did the take my money. I want these insurance cancelled and I want my money back.

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Replies (1)
PPS
PPS's reply17 Jul 2023, 08:53
Official
Dear Mabuyi, We have received and reviewed your post. We will be in touch with you to resolve this matter. Kind regards Neeven@PPS