PPS Customer support sorely lacking.

I have spent months trying to get my PPS ProFit account credentials reset. After having to call 3 times to get my phone number updated, and multiple sessions of calling them to try and reset my username and password, their website showing me errors or simply doing nothing when it's supposed to send an OTP, being told my issue was being reported to I.T. and endless waiting nothing still has been done to resolve my issue. If this is how a very simple technical issue is handled, what would happen when I try and use one of the benefits I pay so much money for each month?