RE
Robert E
1 reviews | Active since Feb 2010
17 Mar 2019, 13:40
PPS credit card - no delivery, but receiving statements
Good day,
Your courier company is letting you down. I was last week about 45min on various calls, for my PPS credit card - Powered by Standard Bank to be delivered. On Friday, your very helpful, Standard Bank call agent indicated I would receive a call from Rams to organise delivery, I'm still waiting, why? Need to re-address you SLA's with you courier company, its costing you reputation damage.
Helpful (0)
Replies (2)0
Replies (2)
PPS's replyOfficial
18 Mar 2019, 11:16 Hi Robert, Thank you for this valuable feedback. We take all our members’ concerns seriously, which is why we encourage them to raise their concerns in order for us to address accordingly, whether it’s on a social media platform or on our PPS website where members can lodge suggestions, compliments or complaints. We are currently addressing your concerns raised and contact will be made with you shortly. Regards Neeven@PPS
PPS's reply18 Mar 2019, 11:16
Official
Hi Robert, Thank you for this valuable feedback. We take all our members’ concerns seriously, which is why we encourage them to raise their concerns in order for us to address accordingly, whether it’s on a social media platform or on our PPS website where members can lodge suggestions, compliments or complaints. We are currently addressing your concerns raised and contact will be made with you shortly. Regards Neeven@PPS
PPS's replyOfficial
19 Mar 2019, 12:34Hi Robert, We have engaged with the courier company and received confirmation that your PPS Credit card will be delivered today. It remains our objective to provide excellent service to all our members and PPS takes this opportunity to apologise for any inconvenience caused.
Regards
Neeven@PPS
Regards
Neeven@PPS
PPS's reply19 Mar 2019, 12:34
Official
Hi Robert, We have engaged with the courier company and received confirmation that your PPS Credit card will be delivered today. It remains our objective to provide excellent service to all our members and PPS takes this opportunity to apologise for any inconvenience caused.
Regards
Neeven@PPS
Regards
Neeven@PPS