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Christiaan P

1 reviews | Active since Dec 2021

21 Dec 2021, 18:27

Pps calling me a lier

Hi I’ve been a customer and pay a big premium for the company called Pps I joined them for the promises they made and the professional service they advertise come what will then when I had a claim starting April this year everything was cancelled and back dated to the date I joined I only received a final answer from the internal arbitrator 2 weeks ago accusing me of lying, I also offered a personal meeting with my medical doctor and I will do affidavit at my local police station under oath ,I also reminded them of my blood test proving that I was not lying still I was told I **** then I phoned them on several occasions trying to get my premiums back as they back dated it still no reply what more can I do I was promised a professional service , please be careful I can not even remember what I did exactly 1 year ago this day they expect you to do that 5 years ago in the exact order and please if you make even a small mistake they will take you out instead of trying to help and make it work they will there utmost best to not pay and take you out I joined for the joined for the the day when I need them most not looking for a reason not too pay I’m done because they decided I’m lying not giving me a chance to prove that I’m not please be careful they will look for a reason not to pay that will make them look good when paying out your savings account why do we have to be the ones suffering when w need them most Why would I lie on something so very important in my life just to see them looking for a reason not to pay

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Replies (2)
PPS
PPS's reply22 Dec 2021, 09:10
Official
 Dear Mr Pretorius,  We have received and reviewed your post and urge you to follow the documented complaints process provided to you by the Office of the Internal Arbitrator. Regards Neeven@PPS

Best regards,

CP
Christiaan P's update01 Jan 2022, 15:21
Reviewer Update
Thanks Pps you’ve closed all doors and avenues I’ve phoned many many many times , were where you when I needed you every time I was told it will be escalated time and again with no outcome, I’ve been busy since April , my policy was back dated till the day I joined and I had no cover from April, would you have escalated my family if something did happen to me and my life cover (premium)went up by 100% with no notice whatsoever , when you get devestating news who would ever had thought that this is only the beginning more devestating trauma lie’s ahead, trying to claim from Pps , I was pushed around from 1 coner to the other with no help from day 1 you really didn’t care , all to declare huge bonuses and send videos around of how much you’ve saved. I SAY AGAIN I DID NOT LIE!!!!! Never was I approached to hear my side or to look at this with another dimension/perspective you made a clean cold wrong decision on not having your facts correct, my blood test where clean and I had no diagnosis at the time. Then again and again and again I phoned to have my premiums back and to get my profit share as my my policy was back dated to the day I joined once again I was told that it will be escalated and I’m still waiting, wow what amazing service you really don’t care .Pps normal people like me and others out there can not make this up ever and will have life long consequences thanks again for being there in dark days in my life , you really don’t care and I did not lie