PO
Pieter O
1 reviews | Active since Sept 2016
07 Feb 2020, 13:05
PPS BAD SERVICE
PPS are arrogant and dishonest with their paying members. Submitted docs for sick benefits on 34 December. Then on 24 January PPS confirmed receipt of ALL outstanding docs. Now after 2 weeks, oops, something is outstanding. PPS dis not send any communication to me. Promised deadline are being missed by PPS. I was on sick leave for 10 weeks and PPS sick benefits are supposed to feed my family. PPS just do not care. VERY POOR SERVICE.
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PPS's replyOfficial
07 Feb 2020, 13:11Hi Pieter, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We will provide you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
Best regards,
PPS's reply07 Feb 2020, 13:11
Official
Hi Pieter, We are sorry that you feel this way. We have taken note of your complaint. Please know that we take all our members’ complaints extremely seriously. We are currently looking into this issue, as we always strive to exceed our member experience. We will provide you with formal communication detailing the service level commitment pertaining to your concerns raised. Regards Neeven@PPS
Best regards,
PO
Pieter O's updateReviewer Update
10 Feb 2020, 12:10Day 1 with no response from PPS. Seems Moosa, Sarah , Ashwin, the Claims department just is not interested in client service. Please communicate with me, your client. I have been a member for 20yrs. Please perform your duties as you promised to do?
PO
Pieter O's update10 Feb 2020, 12:10
Reviewer Update
Day 1 with no response from PPS. Seems Moosa, Sarah , Ashwin, the Claims department just is not interested in client service. Please communicate with me, your client. I have been a member for 20yrs. Please perform your duties as you promised to do?