Poor service

In February 2016, I signed up for PPS and disclosed that I had experienced back pain due to a fall in 2010, for which I saw a physiothe****** twice. I have not had any further injuries or ongoing issues since then.

Despite this, a lumbar spine exclusion was app**** to my policy. On 4 September 2025, I submitted a Neck and Back Questionnaire to request the removal of this exclusion. I received no feedback and, after several follow-up emails, was asked to resubmit, which I did on 15 October 2025.

To date, I have still not received any response or update on the status of my request. In addition, on 14 October, I contacted PPS via the WhatsApp platform to request a financial advisor, but no one has reached out to me since.

This level of service is truly disappointing, especially after being a loyal PPS member for such a long time knowing that PPS policies are a significant financial commitment.