Poor decision making and terrible service

<p>I app**** for additional cover with PPS approximately June/July 2015. My application was accepted but the premuim was loaded. I enquired why the premium was loaded as I was not suffering from the condition mentioned, but struggled for months to get a response. I finally spoke to more than one person, but months went by without receiving any feedback. In December 2015 I received a letter from PPS informing me that my application has been declined. Subsequently I lodged a complaint in writing which I sent to their underwriting department. I received one inadequate reply. After wrting further letters, to date I have not received the courtesy of a reply.</p>