Poor Customer Service& Discriminatory Conduct by PPS

PPS decided to cancel our insurance with no sound reasoning and when I complained to them stating the facts, they didn't even acknowledge my complaint

Facts below:

1. The cancelation of the policy is discriminatory and not taken based on facts or any suspicion of ********** claims. We should be the ones who are complaining for their unprofessionalism in handling our claims

2. Comments on the summary claims as used as a reason for cancelling our policy a. Loss date: 2019-04-23 - This claim was rejected by PPS and the reason given was that it was caused by not being maintained and if PPS dispute this, please send me proof of payment

b. Loss date: 2020-03-15 - Nothing was done in my house as I was told that the problem is not covered by PPS Insurance, this is basically a callout fee

c. Loss date: 2020-12-31 - In this claim, we were treated unfairly by PPS Insurance, PPS’s assessor appointed unqualified contractors who hired people from the street for lapa and swimming pool, this resulted to poor workmanship. PPS had to appoint two other contractors to do the remedial work (1 contractor for the Lapa and 1 contractor for the pool). This escalated the cost of repairs, it is not our fault but that of PPS for not doing their due diligence in appointing contractors. A damage that happened in December 2020 was only fixed& completed in Sep 2021

d. Loss date: 2022-04-12 – The main purpose of having an insurance is to transfer a risk, who doesn’t know that in 2020& 2022 in KZN we were affected by floods, is PPS expecting us not to claim? Did PPS cancel the insurance of the people who lost their home/ properties because of the loss ratio?

3. Emails were sent to PPS complaining about the poor workmanship with pictures by their appointed contractors and are available on request

4. Lastly, we reserve the right to report this untoward behave to any media platform and Ombuds for short-term insurance in pursuit of fair treatment