Poor customer service and No feedback

Item: PPS
Rating: 1
Author: senzeni S

Hi Poor customer service from PPS Professionals. They are unable to pay my money back after I have given a 30 days notice to cancel the policy. After much deliberation am now told that my cancellation is only logged in on May 1st 2016, when I cancelled on the 4th April 2016. Someone somewhere did not do his/her job...am being inconvenienced now. Not even a courtesy call from one of the consultants is made to me. I must phone them daily to which I find empty promises. Gordon

Helpful (0)

Replies (2)

PPS's replyOfficial

09 May 2016, 14:41

Good evening Mr Siyengo

Thank you for taking my call. As advised, we will escalate your complaint to the relevant department and ensure that this matter receives immediate attention.

Kind regards,

PPS Investments

Best regards,

PPS's reply09 May 2016, 14:41

Official

Good evening Mr Siyengo

Thank you for taking my call. As advised, we will escalate your complaint to the relevant department and ensure that this matter receives immediate attention.

Kind regards,

PPS Investments

Best regards,

PPS's replyOfficial

16 May 2016, 14:10

Thank you for taking our call and engaging with us on Friday, 13 May 2016. We are glad we were able to assist you with your PPS Insurance complaint and that the payment now reflects in your bank account. Should you require any further assistance, you are more than welcome to contact our Member Services department on ***or *** Kind regards, PPS Investments

Best regards,

PPS's reply16 May 2016, 14:10

Official

Best regards,